Terms and conditions

Terms and conditions

The following Regulations define the general terms and conditions of sale applicable in our store available at www.woodrepublic.eu, operated by Wood Republic Joanna Maciaszczyk Rypinska, located at Maslakowa 23, Wronczynek 62-010, Poland, Tax Identification Number (NIP): 8272218680, National Business Registry Number (REGON): 302077902. The business activity is registered in Poland in the Central Register and Information on Economic Activity (CEIDG) kept by the Minister responsible for economic matters.

• 1. Scope of the Regulations

The Regulations apply to all orders placed by Consumers and Entrepreneurs through our online store or via email.
A Consumer, as defined by Article 22 of the Civil Code, is a natural person who enters into a legal transaction with a business entity for purposes not directly related to their commercial or professional activity.
An Entrepreneur, as defined by Article 43 of the Civil Code, is a natural person, legal entity, or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activities on their own behalf. Other or supplementary regulations and general terms and conditions used by Entrepreneurs are not applicable and will only become a part of the agreement if we provide explicit written consent for their use.

• 2. Conclusion of the Agreement

1. The Sales Agreement is concluded with Wood Republic Joanna Maciaszczyk Rypinska. The presentation of products on our online store constitutes an invitation to enter into an agreement within the meaning of Article 71 of the Civil Code. In order to make an offer to purchase products, you must place an order. By using the mechanisms available on our website, you can add your selected products to the shopping cart and submit a purchase offer. The shopping cart and the information provided in the order forms can be modified before placing the order, utilising the available functionalities and messages displayed during the order placement process.
   The Sales Agreement can also be concluded via email.
2. By clicking the button on the order summary page that confirms and finalises the order, you are placing an order for the products in your shopping cart. After placing the order, you will receive an email confirmation from us, acknowledging the receipt of your order and its acceptance for processing. The Sales Agreement is considered concluded upon receiving this email confirmation.
3. The conclusion of the Sales Agreement is synonymous with the acceptance of these Terms and Conditions.
   

• 3. Products and prices

1. All prices listed on the website are expressed in Euro (EUR).
2. The purchase price of the furniture is valid until the agreed delivery date. Due to fluctuations in the prices of raw materials, we reserve the right to change the prices of products in the event of a delay in furniture production caused by the Customer.
3. The Customer is eligible for a 5% discount for subscribing to the newsletter. The discount is calculated from the regular price of the product and cannot be combined with other discounts during store promotional actions. To make use of the applicable discount, please contact us before making the purchase.
   Discounts in our store cannot be combined.
4. Wood Republic offers three types of products in its range:
   a) Products from our store at www.woodrepublic.eu, according to the parameters provided on the product page.
   b) Customised products in terms of dimensions, finish, or form.
   c) Products created entirely from scratch according to an individual design for the Customer.
   Ad. a: In the case of choosing one of the products available in our store with the original dimensions and finish, the price listed on the website remains unchanged. Selecting a different colour of oil wax finish from our palette for the product, other than the one presented in the photo, does not affect the price of the furniture.
   Ad. b and c:
   In the case of fulfilling an individual order according to a project created for the Customer’s specific needs or for customised furniture, the price will be determined with the Customer individually through email.
   If there are modifications to furniture designs or furniture created from scratch for an order, the Customer will receive the project approximately 4 weeks before the planned order fulfillment date. The timing of receiving the project depends on the current situation and order queue.
5. The Customer will be informed about the estimated order fulfillment date during the order summary and pricing stage.
6. Cosmetic changes to the original furniture designs are free of charge.
7. Any projects created from scratch, built-in designs, kitchens, bathrooms or significant changes introduced in original furniture designs are priced separately, and the amount is determined based on our mutual agreements regarding the scope of work. Within the scope of a project, the Customer will receive 2 possible revisions, and any subsequent revisions will incur an additional fee. The cost of a revision depends on the scope of work.
8. We allow modifications to orders until the furniture physically enters the production phase. If a Customer wishes to make changes to the order, they should promptly contact the store by email, sending the scope of changes to hello.woodrepublic@gmail.com. Modifications may cause delays in the order fulfillment compared to the previously established date and may result in a change in the previously agreed-upon furniture price.
9. We create our products from natural birch plywood, which is made from real wood. Due to the varying degree of absorption of natural oil waxes by the wood, the shade of the product may slightly differ from the color presented in the stain samples. It may also vary from the color seen in photos due to different colour display settings on computer monitors and phone screens. Natural wood also displays the history of the tree, including its grain, growth rings, patterns, and knots. This uniqueness makes each piece of furniture one-of-a-kind. The grain pattern on different parts of the furniture can be oriented vertically or horizontally. If you wish for the grain pattern in your furniture to be entirely oriented in one direction, please inform us at the inquiry stage, as it may affect the furniture’s price.
10. Wood Republic reserves the right to cancel the order if the information provided by the Customer is incomplete or incorrect, and obtaining accurate information is impossible due to the fault of the Customer. In the event of inaccurate, incomplete, or incorrect information, we will attempt to contact the Customer to request clarification or correction.
11. We reserve the right to make changes to the prices of products available in the store, even during clearance sales and promotional events.
    

• 4. Payments

1. The condition for initiating the order fulfillment process is the prepayment in the agreed amount. For orders exceeding EUR 2500, you have the option to split the payment into two parts: 25-40% as a deposit, which activates the order, and the amount payable just before the furniture enters physical production.
2. In the case of the remaining part of the payment after the prepayment, the customer is obligated to make the payment through a traditional bank transfer just before the furniture enters physical production, approximately 4 weeks before the planned completion of the order. The customer will receive an invoice via email. The manufacturer initiates production upon the receipt of the remaining amount in the store’s account.
3. The Store’s bank account number is: PL 72 1050 1520 1000 0090 8215 1144 (INGBPLPW).
4. In our store, the following payment methods are available:
   – Electronic payments (e-payments) through online payment services.
   – Traditional bank transfer to our store’s bank account. If you choose this payment method, after placing your order, we will send you the necessary information for the transfer via email. Order processing will commence after the full payment for the placed order is received in our account.
   

• 5. Delivery

1. Shipping costs are calculated before placing the order and depend on the destination country. Delivery does not include furniture delivery to the interior.
2. Delivery to countries outside the European Union is priced individually and may involve additional customs and tax charges, which the Customer is responsible for covering.
3. Delivery is carried out within 5-20 business days from the established order fulfillment date. The delivery timeframe depends on the destination and the logistic capabilities of the carriers we collaborate with.
4. The Customer will be informed about any potential additional costs before placing the order.
5. For orders of more than one piece of furniture, shipping costs are calculated individually.
6. The ordered products are delivered through transport companies that collaborate with us.
7. There is an option for personal pickup of products, but only by prior arrangement.
8. We do not send products to parcel lockers.
9. Upon receiving the shipment, the Customer should thoroughly inspect the package and the received product. If any defects are discovered, the Customer should promptly inform us. In the event of such defects, it is advisable to create a damage report in the presence of the courier and take photographs of the damage.
   

• 6. Right to Withdraw from the Agreement

1. You have a legal right to withdraw from the contract within 14 days without providing any specific reason. To exercise your right to withdraw from the contract, you must send a notice of your decision to withdraw from the contract via a clear statement to the email address: hello.woodrepublic@gmail.com.
2. The prepayment made for a customised order, in the event that the order is canceled after the expiration of the statutory 14-day withdrawal period, will be refunded in the form of a voucher for use at Wood Republic.
3. If the withdrawal from the contract occurs after Wood Republic has prepared the individual furniture designs, built-in designs or interior projects ordered by the Customer, the advance payment will be settled in proportion to the designer’s work.
4. Consequences of Withdrawing from the Contract: In the event of withdrawal from this contract, we will reimburse you for all payments received from you, including the cost of standard delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until we have received the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The customer is responsible for the direct costs of returning the goods. The maximum cost of return shipping within Poland is estimated at 600 PLN, within the European Union, it is estimated at 1000 EUR. The return shipping costs from countries outside the European Union are determined individually.
5. Exceptions to the Statutory Right of Withdrawal:

The right of withdrawal by the Consumer is excluded in the following cases:
– Contracts for the supply of goods that are made to the Consumer’s specifications or are clearly customised to meet the Consumer’s individual needs.
– Contracts in which the Consumer has specifically requested a visit by the trader for the purpose of urgent repairs or maintenance. If the trader provides additional services beyond those for which the Consumer has requested in relation to the urgent repair or maintenance, or supplies goods other than replacement parts necessary for the repair or maintenance, the right of withdrawal applies to the additional services or goods.

• 7. Returns

1. The return of goods only applies to products available in our store (products with original parameters and dimensions as stated on the website).
2. Returns cannot be made for products created on individual orders or for customised products from our store. If the original product has been altered in any way (dimension, colour, finish, etc.) at the time of order, it is not eligible for return. This does not apply if the received product deviates from the jointly established design and agreements regarding dimensions or finishes. In such a case, the return will be accepted by us immediately.
   
3. Product returns, after prior e-mail arrangement, should be sent to our address: Maslakowa 23, 62-010 Wronczynek, Poland, phone +48 605 611 271. It is best to send furniture by direct transport without reloading to avoid damage during transport.

• 8. Complaints: Conformity of the Goods with the Contract / Defects
  

1. Applies to Consumers: We are obligated to deliver goods without defects. In the case of non-conformity of the goods with the contract, the Consumer has rights as specified in Chapter 5a of the Consumer Rights Act. According to the provisions outlined there, the Consumer can request the repair or replacement of non-conforming goods, or submit a statement about a price reduction or withdraw from the contract. We are responsible for the non-conformity of the goods with the contract that becomes apparent within 2 years from its delivery. In the case of non-conformity of the goods with the contract, the above provisions concerning the Consumer also apply to a natural person who enters into a contract directly related to their economic activity when the content of the contract indicates that it does not have a professional character for that person, as arising in particular from the subject of their economic activity, made available based on the provisions of the Central Register and Information on Economic Activity.
   Complaints can be submitted via email at the address: hello.woodrepublic@gmail.com.
   Telephone contact is possible at the phone number: +48 888 446 206.
2. We process complaints within 14 business days.
3. Applies to Entrepreneurs: (with the exception of natural persons entering into a contract directly related to their business activity, where the contract does not have a professional character for them – so-called “quasi-consumers,” i.e., sole traders enjoying some consumer rights): in the case of a sales contract concluded with an Entrepreneur, under Article 558 § 1 of the Civil Code, our online store’s liability under the warranty for defects is excluded.
   
4. The complained products, after prior e-mail arrangement, must be sent back to our address: Maslakowa 23, 62-010 Wronczynek, Poland, phone +48 605 611 271. It is best to send furniture by direct transport without reloading to avoid damage during transport.

• 9. Personal data

1. Customer’s personal data are processed solely for the purpose of order fulfillment. The data may be used for marketing purposes of our brand if the Customer voluntarily consents to it.
2. The administrator of the Customer’s personal data is Wood Republic Joanna Maciaszczyk-Rypinska, Maslakowa 23, 62-010 Wronczynek, Poland, VAT tax no. PL8272218680. Personal data may be shared with shipping companies for the purpose of transport service fulfillment. The personal data entrusted to us are stored and protected by Wood Republic in accordance with the principles specified in the applicable law and in line with the Privacy Policy. Read more about data processing here.
3. Every Customer has the right to access their stored personal data and to request changes or updates to them.
4. When placing an order in our store, the Customer is asked to provide the necessary data for order fulfillment, which includes: name, delivery address, email address, contact phone number, and, if applicable, company information for the sales invoice.
5. Personal data may be shared with transportation companies for the purpose of order delivery.
   

• 10. Final Provisions

1. The store reserves the right to make changes to the Regulations. Orders placed before the effective date of the changes in the Regulations will be processed under the previous terms. None of the provisions of this Regulations aim to violate the statutory rights of the Consumer. In the event of any inconsistencies between the provisions of this Regulations and the rights of the Consumer arising from the applicable law, the statutory regulations will always apply instead of the challenged provisions of the Regulations.
2. For Entrepreneurs, legal provisions of Polish law apply to all agreements concluded with us. In the case of Entrepreneurs, legal persons under public law, or entities subject to public law, the court exclusively competent to settle all disputes arising from contractual relations between us and the Customer will be the court competent for our registered office. The preceding sentence does not apply to natural persons entering into a contract directly related to their business activity, where the contract does not have a professional character for them, especially as it does not result from the subject of the business activity carried out by them, provided based on the provisions of the Central Register and Information on Economic Activity.