§1 General information

1. These Regulations (hereinafter referred to as the “Regulations”) define the general conditions for the purchase and sale of products offered by the brand and the Wood Republic store, running a business under the name: Wood Republic Michał Rypiński

with its registered office at: Poznań 61-016, ul. Czerwonacka 1A,

TAX ID: 782 239 75 24 and

National Business Registry No. 302 642 012,

e-mail address: [email protected],

phone: 605 611 271,

hereinafter referred to as the “Store”.

2. The Store is the owner of the website woodrepublic.eu.

3. Before placing an order, the Customer is obliged to read and accept these Regulations. Acceptance of the Regulations is a prerequisite for using the services of our Store.

§2 Protection of personal data

1. The personal data of our customers are processed only for the purpose of order fulfillment or for the marketing purposes of our store, if the customer agrees to it voluntarily.

2. The administrator of the Customer’s personal data collection is the Wood Republic store. Personal data is not shared with other companies or unauthorized persons in accordance with the Act of August 29, 1997. on the protection of personal data (Journal of Laws of 1997, No. 133, item 883). The personal data entrusted to us is stored and secured by Wood Republic in accordance with the principles set out in applicable law and in accordance with the Privacy Policy.

3. Each customer has the right to access their personal data stored by us and to change or update them.

4. When placing an order in our store, the customer is asked to provide the data necessary to complete the order, which include an e-mail address, contact telephone number, personal data for issuing a personal or company invoice and delivery address.

 

§3 Products and prices

1. All prices quoted on the website are expressed in Polish zlotys (PLN) or euros (EUR) and are gross prices.

2. Wood Republic offers three types of products: products from our store at woodrepublic.eu according to the given parameters, products personalized in terms of size / finish / form and products created from the beginning according to an individual project for the customer.

3. Usually, the changes in the personalization of the furniture proposed by the client are possible, but you should first contact us by e-mail, telephone or via the contact form on the website to determine the nature of the modification. If you want to order an individual furniture design, please contact us by e-mail, by phone or via the contact form on the website.

4. If you choose one of the products available in our store with the original size and finish, the price given on the website does not change. The choice of a different color of oil-wax from our palette also does not affect the price of the furniture. The cost of shipping will not be added to the price given on the website, if it is carried out in Poland. In the case of shipments abroad, the price of transport will be agreed individually with the customer, depending on the destination country and the size of the shipment.

5. In the case of an individual order according to a design created for the client’s needs or in the case of a personalized furniture, the price will be agreed with the client individually by e-mail.

6. We reserve the right to make changes to the prices of products available in the store, also during sales and promotional campaigns.


§4 The course of the transaction

1. In order to purchase a specific product available in our store, the Customer finishes the order via the website or by e-mail. To place an order via the website, add it to the basket on the website of the selected product and go through the entire ordering process on the basket page, selecting the method of delivery, payment and providing the data needed to complete the order. To place an order by e-mail, please submit a product inquiry in one of the contact forms available on the website or send an inquiry to our address [email protected]

2. After the order has been placed, the customer is informed about the progress of the order by e-mail, he can also contact us by phone. The customer is obliged to contact us if the order requires any changes (shipping data or the product itself). If the changes concern the product, they can only be introduced after contact by the customer and before we start the actual production of the furniture.

3. In order to place an order for a product not available in our store, but according to an individual project, the customer submits an inquiry to us via the form on the website (available, for example, on the Design and Personalize subpages) or by e-mail. All technological and executive details are agreed by e-mail with the client. Projects are included in the product pricing. It is possible to make changes to the submitted projects, if the client has comments on them. The finalization and acceptance of the order by us is considered to be the moment when the customer and the Wood Republic store jointly select a specific project, specify all technical details and the price for the product.

4. The Customer’s receipt of an e-mail confirming the order (summary, pro forma invoice) is tantamount to concluding a purchase and sale agreement between the Wood Republic store and the Customer.

5. The Customer may correct his order until we send the confirmation of the order by e-mail. The customer may also withdraw his order before it is confirmed by the Store. In the case of a paid order, the Store returns the money paid immediately, not later than within 14 days.

6. The Wood Republic store has the right to withdraw from the order if the data provided by the customer is incomplete or incorrect, and obtaining correct information is impossible due to the customer’s fault. In the event of providing false, incomplete or incorrect data, we will try to contact the customer in order to complete or correct them.

7. After sending the order, the customer pays for the product using one of the available payment methods. We start processing the order when the payment (full or prepayment) is credited to our bank account or in the PayU / PayPal system.

8. The time of order fulfillment from its acceptance to the moment of sending the product to the customer is on average 13 weeks depending on the number of open projects.

9. If the Customer chooses to collect the goods in person at our premises, we individually arrange with the Customer for the collection date, assuming that the Customer will be equipped with an appropriate means of transport for transporting the goods. Proper packing and protection of the furniture is then on the side of the Store.

10. The product ordered by the customer in our store is delivered through shipping companies. The cost of shipping in Poland is included in the product price. The customer will be informed about the possible shipment in advance, we always try to arrange a delivery date convenient for both parties.

11. A personal invoice is issued with the goods. If the customer wants to receive an invoice for business activity, he is obliged to provide the company’s tax identification number when placing the order. We are ecological, so the customer will always receive the invoice when placing or shipping the order in electronic form and by e-mail.

§5 Payments

1. The condition for the performance of the contract is a prepayment of approximately 30% of the payment resulting from the received order confirmation. This does not apply to a situation where the customer has chosen the online payment method (100% of the amount) on our website.

2. The customer can make a payment using:

a) bank transfer to the account – 82 1050 1520 1000 0091 4367 1080 (ING),

b) transfer or credit card via the PayU system via the store’s website,

c) transfer to our PayPal account,

d) cash on personal pickup.

3. In the case of a prepayment of approximately 30%, the Customer is obliged to pay the remaining amount by a traditional bank transfer upon receipt of confirmation from the Store regarding the completed order and the planned delivery. The store will send the ordered products to the customer only after the remaining amount is credited to the account or after sending the confirmation of the transfer.


§6 Delivery

1. When delivering furniture to the customer, we use the services of friendly carriers, the delivery time is 1-2 business days from the date of shipment.

2. The furniture is delivered in its entirety, without the need to assemble it.

3. The furniture is of considerable importance, therefore 2-3 people will be required to bring them, depending on the size.

4. Within the EU, delivery is free, but does not include payment.

5. We ship our furniture everywhere, abroad and also outside Europe. In the case of shipment outside Poland, we estimate the package individually. Write us a message, specifying the furniture models and the city and zip code. We will get back to you as soon as we agree on the delivery price together with the carrier.

§7 Returns and complaints

1. After receiving the parcel, the customer should carefully check the package and the received product and inform us immediately about any defects, possibly write a damage report in the presence of the courier and photograph the damage. All documents needed to claim the parcel (damage report, photos of the damage) are to be sent by e-mail immediately after receiving the parcel, no later than within 48 hours of receiving the parcel.

2. In the event of a complaint about a product that has been damaged during transport and due to the fault of the carrier, the Wood Republic store will apply for a refund of shipping costs (double freight – return shipment to the Wood Republic store and re-shipment to the customer) to the shipping company. The product will be returned as soon as possible by the Wood Republic store, and claims against the carrier will be pursued by the store without involving the customer and after immediately returning the product to the workshop at its own expense.

3. The customer is obliged to pack the damaged product in the same way as it arrived. If the package was opened during collection, the customer must secure the product with the missing elements on his own. It is especially important that the package consists of several layers of bubble wrap and stretch foil – especially furniture corners and legs.

4. The repair of the product damaged in transport will be carried out as soon as possible. However, the customer must take into account that this process may be extended in the event of a very large damage. If the product has to be built from scratch due to drastic damage, the Wood Republic store will in the first place await the decision of the shipping company’s insurer regarding compensation (coverage of repair costs) and only after considering it will start repairing the product. If, however, the damage is not large, the product will be repaired as soon as possible and returned to the customer immediately. Then the customer does not have to wait for the entire complaint and compensation process to be completed. The repair date will be agreed individually with the client and depends on the number of currently open projects.

5. A customer who is a natural person, purchasing a finished product (one of the products available in our store), may withdraw from the purchase and sale agreement in accordance with applicable regulations by submitting a declaration by e-mail, within 14 calendar days from the date of delivery of the purchased product.

6. The return of goods covers only finished products available in our store (products with original parameters and dimensions provided on the website). Refunds cannot be made for custom-made products or for personalized products from our store. If the original product has been altered in any way (dimension, finish, etc.) at the time of ordering, it will not be returned. Of course, this does not apply to a situation in which the received product differs from the jointly agreed design and arrangements regarding the size or finish. In this case, the return will be accepted by us immediately.

7. All products in our store’s offer are brand new and are covered by the manufacturer’s warranty for a period of 24 months from the date of purchase. The Wood Republic store undertakes to accept the warranty if the product was used in accordance with the manufacturer’s recommendations and had a technical defect. The warranty does not apply to damage caused by daily use of the product, such as scratches or scrapes, or resulting from improper use.

8. Before sending the goods for complaint purposes, please contact us by phone: +48 605 611 271 or by e-mail: [email protected] – otherwise the complaint will not be considered. In the notification, the customer should describe the defect in detail, provide the date of purchase and specify his request. In response, the customer will receive information about sending the defective goods to the Store. The claimed product should be prepared for shipment by a shipping company agreed by the Store, which will collect the goods on the agreed date.

9. The costs of shipping the product under complaint are borne by the Customer if the complaint concerns the condition of the product after it has been used. The costs including the price of the product and the cost of delivery to the customer are returned by the Wood Republic store immediately after receiving the parcel and recognizing the complaint as justified, no later than within 14 days. Our store does not accept shipments sent COD or at our expense – such a product will be sent back to the customer at his expense.

10. If the Customer finds a defect in the purchased goods, the Customer has the right to demand to bring the goods to a condition consistent with the contract by free repair or replacement with a new one – unless repair or replacement is impossible or requires excessive costs.

11. The complaint will be considered by us within a maximum of 7 working days from the date of delivery. The customer will be informed about the complaint by e-mail. Our store will try to repair or replace a damaged product with a new one free from defects, and in a situation where this is not possible, return the amount paid for the product to the Customer no later than within 14 days or offer an alternative solution. The date of repairing the damage will be determined individually and will depend on the number of currently open projects.

§8 Final provisions

1. In matters not covered by these Regulations, the provisions of the Civil Code, the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code, and the Act of 2 March 2000 (Journal of Laws 2012 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws 2012, No. 1225).

2. The Store reserves the right to change these Regulations for important reasons, eg changes in the law (in particular tax law), changes in relations with suppliers or producers, technological changes. Each amendment to the Regulations will be published at least 30 days in advance and will be binding only for orders placed after the date of entry into force of the new version of the Regulations.

Wood Republic team
woodrepublic.eu